At doukra, our customers across the US are important to us, and we believe in complete transparency. If you have any concerns about your order, we are happy to offer you a full refund back to your original payment source. We provide 30-day money-back guarantee to its source without any headache.
Process or refund or exchange:
We are glad to inform you that we can process a refund for you. However, we kindly request you to adhere to the 30-day timeframe, which is essential for your request to be considered by our team. Your order will be refunded 5 days after receiving the returned item. We will send you our address after accepting your request under our conditions. Please make sure to check them below.
How to start a refund, return, or exchange :
We want to help you with the refund or exchange process and ensure that you feel safe throughout it. To get started, send us an email at support@doukra.com and mention whether you want a refund or an exchange. Then, provide us with the order ID and the email address used during checkout. Please attach a photo of the bed from your order, and make sure you comply with our return, exchange, and refund conditions.
It is important to send a clear photo of the bunk bed so that we can assess its condition. Please also include the order number as it will help us locate your order quickly.
If you receive the wrong bed or something or if it is damaged or defective, including any breakage or defect, we will accept your request for a refund.
Exchanges:
If you are not satisfied with the bed you ordered from our store, we are happy to exchange it for you. You can choose any other bed to exchange from our store that is of equal same value to the one you previously purchased. All you need to do is send us an image of the bed from our website doukra.com or provide us with the product page link. Please send the information to our email address, support@doukra.com.
Conditions of the refund, return, and exchange:
Please ensure that the item you are returning is in good condition and has not been damaged, broken, or defective, including the glass.
To initiate the return process, you will need to have your return request accepted by us. Once that is done, we will provide you with our warehouse return address where you can send the item back to us.
Please note that you will be responsible for covering the shipping fees for returning the item.
.