Welcome to doukra, we offer the finest service in the USA. We strive to make our customer’s shopping experience with us as seamless as possible. To ensure this, we offer our customers free shipping and the ability to track their orders.
Order Processing:
We normally process our bed orders within 1-2 days after receiving them from our customers. This timeframe is what we need to prepare your package and what it needs to be ready to go (excluding weekends and holidays).
After the processing time, we ship the package directly to the address you provided us in the checkout process, and then directly we send you another email to notify you.
Shipping Rates and Estimates
We offer free shipping to all locations within the USA.
| Shipping Rate | Estimated delivery time | Charge |
| Free USPS shipping | 5 to 15 days | $0 USD |
Our Shipping Rate and estimates:
we offer Free USPS shipping for all orders within the continental US, and it arrives within 5-15 days.
How do you check the status of your order?
Once we arrive at the USPS to ship your order, we will get your specified tracking number and send it to you via email. You can use our tracking order page to locate your order package after initiating the shipment.
Please enter either your tracking number or your order number along with your email or phone number to track your order.
However, please note that it may take at least 48 hours to access tracking number.
If you haven’t received your tracking number within the specified time frame, please send an email to Support@doukra.com along with your order ID and email address. This will help us locate your order and resolve the issue for you. We will respond to your email as soon as possible.
Please be aware that some carriers have restrictions on shipping to P.O. boxes. If one of your carriers falls under this category, please send us an email to ensure that your order is delivered to you without any complications
Refunds, returns, and exchanges
At doukra, our customers across the US are important to us, and we believe in complete transparency. If you have any concerns about your order, we are happy to offer you a full refund back to your original payment source. We provide a 30-day money-back guarantee to its source without any headache.
Please visit our refund policy for more information.
or email us at Support@doukra.com, if you have any further inquiries.
warranty:
Offered in the USA the country of usage: we have a warranty of country of usage of 6 months
Contact Us
Address: 30 N GOULD ST STE R SHERIDAN WY 82801, USA
Working Time: Mon -Fri: 9 am – 10 pm
Mail: support@doukra.com
Phone: +1 407) 768-1801